1. Scope of Application and Parties
These Terms and Conditions (the “Terms”) apply to all product sales conducted by TNTech (hereinafter referred to as the “Company”, “we”, “us”, or “our”) through the website tntechbiz.com (the “Website”).
All products sold on this Website are intended solely for end users / consumers (the “End Users” or “Customers”). Unless expressly agreed in writing by the Company, the products may not be purchased for resale purposes.
2. Acceptance of Terms
By accessing, browsing, or placing an order on tntechbiz.com, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
These Terms shall be legally binding on users without the need for written confirmation or signature.
If you do not agree with any part of these Terms, you must immediately discontinue use of the Website and refrain from placing any orders.
If a user fails to comply with these Terms, the Company reserves the right, at its sole discretion, to suspend or cancel the user’s order(s) and/or account without any liability or obligation to compensate.
3. Website Usage Rules
Any person who accesses or uses the Website shall be deemed a user.
Users agree not to misuse the Website, including but not limited to:
In the event of any violation of these Terms, the Company reserves the right to restrict, suspend, or terminate the user’s access to the Website.
4. Products and Availability
All products displayed on the Website are subject to actual stock availability and supply conditions.
The Company reserves the right to modify, update, or remove any product at any time, with or without prior notice.
All orders submitted through the Website are subject to the Company’s review and acceptance. The Company reserves the right to reject any order, including but not limited to the following circumstances:
If payment has been made for an order that is not accepted, the Company will contact the customer and arrange for a refund.
5. Pricing and Payment
All prices listed on the Website are stated in Malaysian Ringgit (MYR) unless otherwise specified.
The Company reserves the right to adjust prices at any time without prior notice. However, the price displayed at the time of order placement (unless clearly erroneous) shall apply to that order.
All payments are processed through secure and encrypted payment systems.
Payment must be completed at the time of order placement. By placing an order, the user confirms that:
6. Shipping and Delivery
Shipping fees, delivery methods, and estimated delivery times will be stated on the checkout page or in the Website’s Shipping Policy.
While the Company will make reasonable efforts to ship and deliver orders within the estimated timeframe, delivery times are estimates only. Actual delivery may be affected by factors beyond our control, including courier operations, public holidays, weather conditions, and traffic situations.
The Company shall not be held liable for delivery delays caused by third-party logistics providers or other uncontrollable factors, but will provide reasonable assistance in following up with the courier where appropriate.
7. Product Use, Care, and Warranty
The Company’s products, including electronic heated thermal flasks, must be used and maintained strictly in accordance with the user manual and safety instructions provided.
Important reminders:
Warranty Coverage
Warranty Exclusions
The following situations are not covered under warranty:
If inspection confirms that the damage is caused by water ingress or other improper use, such damage shall be deemed user-induced and not covered by warranty.
In such cases, the Company may, at its discretion, offer paid repair services or replacement at a special discounted price. The Company is under no obligation to provide free repair or replacement.
8. Returns and Refunds
Returns and refunds shall be governed by the Company’s Return & Refund Policy, which forms an integral part of these Terms and is published on the Website.
Generally, returns or refunds will only be considered under the following circumstances:
Unless otherwise agreed, returned products must:
The Company reserves the right to determine, based on the actual condition of the product, whether a return or refund will be accepted.
9. Account and Security
Users are responsible for safeguarding their account credentials and passwords and shall be fully responsible for all activities conducted under their accounts.
If the Company suspects that a user:
the Company reserves the right to suspend or terminate the account and cancel related orders at any time.
10. Privacy Protection
The Company respects and values user privacy.
Details regarding the collection, use, and protection of personal data are set out in the Website’s Privacy Policy, which forms an integral part of these Terms.
11. Limitation of Liability
To the maximum extent permitted by law:
Nothing in these Terms shall exclude or limit liability that cannot be excluded or limited under applicable law (including liability for personal injury or death caused by negligence).
12. Amendments to Terms
The Company may update or modify these Terms from time to time.
Any changes will be published on the Website together with an updated “Last Updated” date. Continued use of the Website or continued purchases after such updates shall constitute acceptance of the revised Terms.
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Malaysia.
Any dispute arising out of or in connection with these Terms, the Website, or transactions conducted through the Website shall first be resolved through amicable negotiation. If no resolution is reached, either party may submit the dispute to the courts of Malaysia, which shall have non-exclusive jurisdiction.
14. Contact Us
If you have any questions regarding these Terms, your order, or our products, please contact our customer service team:
We strive to dispatch orders within 1-2 business days. Delivery times may vary based on the destination, and we are not liable for delays caused by shipping carriers or external factors beyond our control.
TNTech products are covered by a warranty against defects in materials and workmanship, as specified on the product page. The warranty does not cover damage resulting from misuse, accidents, or normal wear and tear.
Returns are only accepted for defective or incorrect products. In such cases, return shipping costs are the responsibility of the seller. To be eligible for a refund, returned products must be in their original condition, including the packaging box, which must be intact and in good condition. Refunds will only be processed if these conditions are met.
For shipping within Malaysia:
Please note:
We stand behind the quality of our products. Should any manufacturing defect arise during the warranty period, we will provide full assistance in addressing the issue.
Warranty Coverage
Warranty Period
Warranty Claim Procedure
Our customer service team will review the information provided and guide you through the next steps accordingly.
1. 适用范围与当事人
本条款与细则（以下简称“本条款”）适用于 TNTech（以下简称“本公司”、“我们”）通过网站 tntechbiz.com（以下简称“本网站”）所进行的一切产品销售行为。
本网站所销售之产品仅供终端用户/消费者（以下简称“终端用户”、“客户”）使用，除非本公司书面同意，否则不得用于转售。
2. 条款之接受
当您访问、浏览或在 tntechbiz.com 进行购买时，即表示您已阅读、理解并同意受本条款约束。
本条款无需书面或签名确认，即对用户具有约束力。
若您不同意本条款之任何内容，您必须立即停止使用本网站，并不得在本网站下任何订单。
如用户未遵守本条款，TNTech 有权自行决定 暂停或取消 用户的订单及/或账户，且无须承担任何赔偿责任。
3. 网站使用规范
任何使用或访问本网站的人士，视为本网站之用户。
用户同意不以任何不当方式使用本网站，包括但不限于：
如用户违反本条款，本公司有权限制、暂停或终止其使用本网站的权利。
4. 产品与库存
本网站所展示之所有产品，均以实际库存及供应情况为准。
本公司保留权利，可在有或无事先通知的情况下，修改、更新或下架任何产品。
用户通过本网站所提交的所有订单，均须经本公司审核及接受后方为生效。本公司有权拒绝任何订单，包括但不限于以下情况：
若用户已付款但订单未能被接受，本公司将与用户联系并安排退款。
5. 价格与付款
本网站所列产品价格均以 马来西亚令吉（MYR） 标示，除非另有说明。
本公司保留权利，可在任何时间调整产品价格，恕不另行通知。但用户下单当时所显示的价格（如属明显错误情形除外），为该订单适用之价格。
本网站使用之付款方式均通过加密及安全支付系统进行处理。
用户在下单时须立即完成付款。下单即表示用户确认：
6. 运输与送货
运费、送货方式及预计送达时间，将在结账页面或本网站之运送政策中说明。
本公司会在合理范围内尽力于预计时间内发货与配送；惟送货时间仅属预估，实际到货时间可能受快递公司、公共假期、天气、交通等我们无法控制的因素影响。
对因第三方物流或其他不可控因素所造成的送货延误，本公司概不承担责任，但会在合理范围内协助客户向快递公司跟进。
7. 产品使用、保养与保固（Warranty）
本公司之产品，包括 电子加热保温壶，须依照产品随附之使用说明书及安全指引正确使用与保养。
特别提醒：
保固范围
不在保固范围之情况（保固免责）
下列情况所造成之损坏，不属于保固范围：
如本公司经检测后确认产品为因进水或其他不当使用所造成之损坏，该情形将被视为人为损坏，不在保固范围内。
在此情况下，本公司可由自身裁量，酌情提供付费维修或以特别优惠价更换新机等方案，但本公司并无任何强制义务必须提供免费服务或更换。
8. 退货与退款
退货与退款事项，将依照本公司之*《退货与退款政策》*执行，该政策构成本条款之一部分，并刊登于本网站。
一般而言，本公司仅在以下情况接受退货或退款申请：
除非另有约定，退回产品时须确保：
本公司有权视产品实际状况决定是否接受退货及是否处理退款。
9. 账户与安全
用户有责任妥善保管其账户资料与密码，并对该账户下之所有操作行为负全责。
若本公司怀疑用户：
本公司有权随时暂停或终止该账户之使用权，并视情况取消相关订单。
10. 隐私保护
本公司尊重并重视用户之隐私权。
关于本公司如何收集、使用及保护个人资料的详细内容，请参阅本网站上的*《隐私政策》*。隐私政策构成本条款之一部分。
11. 责任限制（Limitation of Liability）
在法律允许的最大范围内：
本条款中任何内容，均不排除或限制本公司在法律上不得排除或限制之责任（例如因疏忽导致的人身伤亡等情况）。
12. 条款之修改
本公司可不时更新或修改本条款。
任何变更将发布于本网站，并更新“最后更新日期”。用户在条款更新后继续使用本网站或继续下单购买，视为已同意受最新版本条款约束。
13. 适用法律与争议解决
本条款受马来西亚法律管辖并按其进行解释。
因本条款、本网站或通过本网站进行之任何交易而产生或与之相关的一切争议，双方应首先尝试以友好协商方式解决。若协商不成，任一方可将争议提交马来西亚法院，由其享有非专属管辖权。
14. 联系我们
如您对本条款、订单或产品有任何疑问或需要协助，欢迎与我们的客户服务团队联系：
我们将尽力于 1–2 个工作日内 处理并发出订单。实际送达时间可能因配送地区不同而有所差异。对于因第三方物流公司或其他非本公司所能控制之因素（包括但不限于天气、公共假期或运输延误）所造成的延迟，本公司概不承担任何责任。
产品保固说明
TNTech 产品均享有针对材料及制造缺陷的有限保固，具体保固内容及期限以各产品页面所列说明为准。
以下情况不在保固范围内：
退货与退款政策
本公司仅在以下情况下接受退货申请：
在上述情况下，退货运费将由卖方承担。
为符合退款资格，退回之产品须符合以下条件：
仅在上述条件全部满足的情况下，本公司方会处理退款申请。
马来西亚境内运输说明
西马（West Malaysia）：
东马（East Malaysia）：
订单发出后，配送时间一般为 1–2 个工作日（视地区而定）。
注意事项
我们对产品品质充满信心。如在保固期内遇到任何制造缺陷，我们将全力协助处理。
保修范围：
保固期限：
保固申请方式：
请附上清晰的照片或影片，让我们更快速判断。我们的团队将指导您下一步处理方式。
In 2023, as we embarked on our new parent journey, we discovered the unmatched convenience of a fast-heating flask. This small innovation made outings with our little one effortless, always providing perfectly heated water for milk feeding. Realizing that such a helpful product was unavailable in Malaysia, we knew we had to share this game-changing solution with fellow parents. Read more.
